Shop rules

REGULATIONS OF THE CANDLEWONDER.SHOP ONLINE STORE

CONTENTS:

GENERAL PROVISIONS
ELECTRONIC SERVICES IN THE ONLINE STORE
TERMS AND CONDITIONS OF CONCLUDING A SALES AGREEMENT
METHODS AND TERMS OF PAYMENT FOR THE PRODUCT
COST, METHODS AND DATE OF PRODUCT DELIVERY
COMPLAINT HANDLING PROCEDURE
OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND BRINGING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES
RIGHT TO WITHDRAW FROM THE CONTRACT
PROVISIONS APPLICABLE TO ENTREPRENEURS
PRODUCT USE TERMS AND CONDITIONS - DIGITAL CONTENT AND SERVICES
PRODUCT OPINIONS
FINAL PROVISIONS

These Online Store Regulations were prepared by Candlewonder.shop's lawyers. The online store www.candlewonder.shop cares about consumer rights. The consumer cannot waive the rights granted to him in the Consumer Rights Act. Contract provisions that are less favorable to the consumer than the provisions of the Consumer Rights Act are invalid and the provisions of the Consumer Rights Act apply in their place. Therefore, the provisions of these Regulations are not intended to exclude or limit any rights of consumers under mandatory legal provisions, and any possible doubts should be resolved to the benefit of the consumer. In the event of any inconsistency between the provisions of these Regulations and the above provisions, these provisions shall prevail and shall be applied.

1. GENERAL PROVISIONS

1.1. The Online Store available at www.candlewonder.shop is run by Emin Aliekperov, running a business under the name Wonder Co. entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, with: address of the place of business: street Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE i address for service : street Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE , NIP 5242995785 , REGON 527474106 , e-mail address: candlewonderpl@gmail.com, telephone number: +48537649152

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store, unless a given provision of the Regulations provides otherwise.

1.3. The administrator of personal data processed in the Online Store in connection with the implementation of the provisions of these Regulations is the Seller. Personal data is processed for the purposes, for the period and based on the grounds and principles indicated in the privacy policy published on the Online Store website. The privacy policy primarily contains the rules regarding the processing of personal data by the Administrator in the Online Store, including the basis, purposes and period of personal data processing and the rights of data subjects, as well as information on the use of cookies and analytical tools in the Online Store. Using the Online Store, including making purchases, is voluntary. Similarly, the provision of personal data by the Service User or Customer using the Online Store is voluntary, subject to the exceptions indicated in the privacy policy (conclusion of the contract and the Seller's statutory obligations).

1.4. Definitions:

WORKING DAY – one day from Monday to Friday, excluding public holidays.
REGISTRATION FORM – a form available in the Online Store enabling the creation of an Account.
ORDER FORM - Electronic Service, an interactive form available in the Online Store enabling placing an Order, in particular by adding Products to the electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law - which has concluded or intends to conclude a Sales Agreement with the Seller.
CIVIL CODE - Civil Code Act of April 23, 1964 (Journal of Laws 1964, No. 16, item 93, as amended).
ACCOUNT - Electronic Service, marked with an individual name (login) and password provided by the Service Recipient, a set of resources in the Service Provider's IT system, which collects data provided by the Service Recipient and information about Orders placed by him in the Online Store.
NEWSLETTER - Electronic Service, electronic distribution service provided by the Service Provider via e-mail, which enables all Service Users using it to automatically receive from the Service Provider cyclical content of subsequent editions of the newsletter containing information about Products, new products and promotions in the Online Store.
PRODUCT - (1) a movable item (including a movable item with digital elements, i.e. containing digital content or a digital service or connected to them in such a way that the absence of the digital content or digital service would prevent its proper functioning), (2) digital content , (3) service (including digital and non-digital service) or (4) right that is the subject of the Sales Agreement between the Customer and the Seller.
REGULATIONS – these regulations of the Online Store.
ONLINE STORE – the Service Provider's online store available at the Internet address: www.candlewonder.shop

1.5. SELLER; SERVICE PROVIDER – Emin Aliekperov running a business under the name Wonder Co. entered into the Central Register and Information on Economic Activity of the Republic of Poland kept by the minister responsible for economy, address of the place of performance: street Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE i address for service : street Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE , NIP 5242995785 , REGON 527474106 , e-mail address: candlewonderpl@gmail.com, telephone number: +48537649152

SALES AGREEMENT - Product sales agreement (in the case of movable items and movable items with digital elements), (2) Product delivery agreement (in the case of digital content or digital service), (3) Agreement for the provision or use of the Product (in the case of a service other than digital and other Products) concluded or concluded between the Customer and the Seller via the Online Store.
ELECTRONIC SERVICE – a service provided electronically by the Service Provider to the Service Recipient via the Online Store and not being a Product.
SERVICE RECIPIENT - (1) a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a natural person with limited legal capacity; (2) legal entity; or (3) an organizational unit without legal personality, which is granted legal capacity by law - using or intending to use the Electronic Service.
CONSUMER RIGHTS ACT - Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended)
ORDER - the Customer's declaration of will submitted using the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Order Form and Newsletter.

Account - using the Account is possible after completing a total of three subsequent steps by the Service User - (1) completing the Registration Form, (2) clicking the "Create an account" field and (3) confirming the intention to create an Account by clicking on the confirmation link sent automatically to the provided address. e-mail. In the Registration Form, the Service User must provide the following data: name and surname/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and password. In the case of Service Recipients who are not consumers, it is also necessary to provide the company name and NIP number.
- The Electronic Account Service is provided free of charge for an indefinite period of time. The Service User may, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: candlewonderpl@gmail.com or in writing to the following address: street Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE
Order Form - the use of the Order Form begins when the Customer adds the first Product to the electronic cart in the Online Store. Placing an Order takes place after the Customer completes a total of two subsequent steps - (1) completing the Order Form and (2) clicking on the "Buy and Pay" field on the Online Store website after completing the Order Form - until then, it is possible to independently modify the entered data (in for this purpose, follow the displayed messages and information available on the Online Store website). In the Order Form, the Customer must provide the following data regarding the Customer: name and surname/company name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product/s, quantity of Product/s, place and method of delivery of Product/s, method of payment. In the case of Customers who are not consumers, it is also necessary to provide the company name and NIP number.
- The Electronic Order Form Service is provided free of charge and is of a one-time nature and ends when the Order is placed via it or when the Service User stops placing the Order via it.
Newsletter - the Newsletter is used after providing the e-mail address to which subsequent editions of the Newsletter are to be sent in the "Newsletter" tab visible on the Online Store website and clicking the "Subscribe" box. You can also subscribe to the Newsletter by checking the appropriate checkbox when creating an Account - when the Account is created, the Service Recipient is subscribed to the Newsletter.
- The Electronic Newsletter Service is provided free of charge for an indefinite period of time. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter (unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: candlewonderpl@gmail.com or in writing to the following address: street Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE

2.2. Technical requirements necessary for cooperation with the IT system used by the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) current version of the web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari; Microsoft Edge; (4) recommended minimum screen resolution: 1024×768; (5) enabling cookies and Javascript support in the web browser.

2.3. The Service Recipient is obliged to use the Online Store in a manner consistent with the law and good practices, taking into account the respect for the personal rights and copyrights and intellectual property of the Service Provider and third parties. The service recipient is obliged to enter data consistent with the actual situation. The Service Recipient is prohibited from providing illegal content.

2.4. The complaint procedure regarding Electronic Services is indicated in point. 6. Regulations.

3. CONDITIONS OF CONCLUDING A SALES AGREEMENT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order using the Order Form in the Online Store in accordance with point. 2.1.2 of the Regulations.

3.2. The Product price shown on the Online Store website is given in Polish zlotys and includes taxes. The Customer is informed about the total price including taxes of the Product that is the subject of the Order, as well as about delivery costs (including transport, delivery and postal service fees) and other costs, and if the amount of these fees cannot be determined - about the obligation to pay them. on the Online Store's website when placing an Order, including when the Customer expresses his will to be bound by the Sales Agreement.

3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order in the Online Store in accordance with point. 2.1.2 of the Regulations.
After placing the Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Customer an appropriate e-mail to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations about the receipt of the Order and its acceptance for execution as well as confirmation of the conclusion of the Sales Agreement. When the Customer receives the above e-mail, a Sales Agreement is concluded between the Customer and the Seller.

3.4. The content of the concluded Sales Agreement is recorded, secured and made available to the Customer by (1) making these Regulations available on the Online Store website and (2) sending the Customer the e-mail message referred to in point. 3.3.2. Regulations. The content of the Sales Agreement is additionally recorded and secured in the IT system of the Seller's Online Store.

3.5. The customer agrees to receive proof of purchase, i.e. an invoice in electronic form, to the e-mail address provided in the order form.

4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

Electronic payments and payment card payments via the Przelewy24 website - possible current payment methods are specified on the Online Store website in the information tab regarding payment methods and on the website https://www.przelewy24.pl/
- Settlement of transactions with electronic payments and payment cards is carried out in accordance with the Customer's choice via the Przelewy24 website. Electronic and payment card payments are handled by:

PayPro SA (PayPro) – Entity providing the Service to Users, based in Poznań, at ul. Kanclerska 15 (60-327), entered into the register of entrepreneurs of the National Court Register kept by the District Court of Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Register Court Register under the KRS number 0000347935, NIP number 7792369887, with a share capital of PLN 4,500,000.00, fully paid up, and to the register of national payment institutions kept by the Polish Financial Supervision Authority under the number UKNF IP24/2014.

4.2. Date of payment:

If the Customer chooses to pay by transfer, electronic payment or card payment, the Customer is obliged to make the payment within 1 calendar day from the date of conclusion of the Sales Agreement.

5. COST, METHODS AND DATE OF PRODUCT DELIVERY

5.1. Delivery of the Product is available within the territory of the Republic of Poland.

5.2. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Product delivery costs (including transport, delivery and postal services fees) are indicated to the Customer on the Online Store's website in the information tab regarding delivery costs and when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.

5.3. The Seller provides the Customer with the following methods of Product delivery:

Courier delivery, shipment to collection point (parcel locker)

5.4. The delivery time of the Product to the Customer is a maximum of 10 Business Days. In the case of Products with different delivery dates, the delivery date is the longest given date, which, however, cannot exceed 10 Business Days. The beginning of the delivery period of the Product to the Customer is counted as follows:

If the Customer chooses the payment method by transfer, electronic payment or payment card - from the date of crediting the Seller's bank account or settlement account.

6. COMPLAINT HANDLING PROCEDURE

6.1. This point 6 of the Regulations defines the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Agreements, Electronic Services and other complaints related to the operation of the Seller or the Online Store.

The Seller is obliged to provide the Customer with a Product without defects. Handmade products, including candles and waxes, do not include defects: minor visual imperfections (bubbles, bubbles on the wax surface, wax cracks, account shifts, wax discoloration, crooked labels, etc.)

6.2. A complaint may be submitted, for example:

in writing to the following address: ul. Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE
in electronic form via e-mail to the following address: candlewonderpl@gmail.com

6.3. The Product should be sent or returned as part of a complaint to the following address: ul. Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE

6.4. It is recommended to include in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities or lack of compliance with the contract; (2) requesting a method of achieving compliance with the contract or a declaration of price reduction or withdrawal from the contract or other claim; and (3) contact details of the person filing the complaint - this will facilitate and speed up the processing of the complaint. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.5. If the complainant changes the contact details provided while the complaint is being considered, he or she is obliged to notify the Seller.

6.6. The complainant may attach evidence (e.g. photos, documents or the Product) related to the subject of the complaint to the complaint. The Seller may also ask the person filing the complaint to provide additional information or send evidence (e.g. photos), if this will facilitate and speed up the consideration of the complaint by the Seller.

6.7. The Seller will respond to the complaint immediately, no later than within 14 calendar days from the date of its receipt.

6.8. The basis and scope of the Seller's statutory liability are specified in generally applicable provisions of law, in particular in the Civil Code, the Act on Consumer Rights and the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended). .). Additional information regarding the Seller's liability for the compliance of the Product with the Sales Agreement provided for by law is provided below:

In the event of a complaint about a Product - a movable item - purchased by the Customer under the Sales Agreement concluded with the Seller until December 31, 2022, the provisions of the Civil Code in force until December 31, 2022, in particular Art. 556-576 of the Civil Code. These provisions specify in particular the basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty). Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product purchased in accordance with the previous sentence towards the Customer who is not a consumer is excluded.
In the event of a complaint about a Product - a movable item (including a movable item with digital elements), but excluding a movable item that serves only as a carrier of digital content - purchased by the Customer under the Sales Agreement concluded with the Seller from January 1, 2023, are specified provisions of the Consumer Rights Act in force from January 1, 2023, in particular Art. 43a – 43g of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.
In the event of a complaint about a Product - digital content or service or a movable item that serves only as a carrier of digital content - purchased by the Customer under the Sales Agreement concluded with the Seller from January 1, 2023 or before that date, if the delivery of such a Product was to take place or occurred after that date are determined by the provisions of the Consumer Rights Act in force from January 1, 2023, in particular Art. 43h – 43q of the Consumer Rights Act. These provisions specify in particular the basis and scope of the Seller's liability towards the consumer in the event of non-compliance of the Product with the Sales Agreement.

6.9. In addition to the statutory liability, a warranty may be granted for the Product - this is a contractual (additional) liability and can be used when the Product is covered by a warranty. The warranty may be granted by an entity other than the Seller (e.g. by the manufacturer or distributor). Detailed conditions regarding liability under the warranty, including details of the entity responsible for implementing the warranty and the entity authorized to use it, are available in the description of the warranty, e.g. in the warranty card or elsewhere regarding the granting of the warranty. The Seller indicates that in the event of non-compliance of the Product with the contract, the Customer is entitled to legal remedies by operation of law on the part of and at the expense of the Seller and that the warranty does not affect these legal remedies.

6/10. Included in sections 6.8.2. and 6.8.3 of the Regulations, the provisions relating to the consumer also apply to a Customer who is a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity. business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

7. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND BRINGING CLAIMS AND RULES OF ACCESS TO THESE PROCEDURES

7.1. Methods of resolving disputes without court participation include (1) enabling the parties' positions to be approximated, e.g. through mediation; (2) proposing a solution to the dispute, e.g. through conciliation, and (3) resolving the dispute and imposing its solution on the parties, e.g. through arbitration (arbitration court). Detailed information on the possibility for a Customer who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, rules of access to these procedures and a friendly search engine for entities dealing with amicable resolution of disputes are available on the website of the Office of Competition and Consumer Protection at: https://polubowne.uokik.gov.pl/ .

7.2. There is a contact point at the President of the Office of Competition and Consumer Protection, whose task is, among other things, to provide consumers with information on out-of-court resolution of consumer disputes. The consumer can contact the point: (1) by phone - by calling 22 55 60 332 or 22 55 60 333; (2) via e-mail - by sending a message to the following address: kontakt.adr@uokik.gov.pl or (3) in writing or in person - at the Office's Headquarters at Plac Powstańców Warszawy 1 in Warsaw (00-030).

7.3. The consumer has the following exemplary options for using out-of-court methods of dealing with complaints and pursuing claims: (1) an application for resolution of the dispute to a permanent consumer arbitration court; (2) an application for out-of-court resolution of the dispute to the provincial inspector of the Inspection; or (3) assistance from a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). Advice is provided, among others, by e-mail at advice@dlakonsumentow.pl and by calling the consumer hotline number 801 440 220 (the hotline is open on Business Days, from 8:00 a.m. to 6:00 p.m., call fee according to the operator's tariff).

7.4. At the address

8. RIGHT TO WITHDRAW FROM THE CONTRACT

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring costs, except for the costs specified in point. 8.8 of the Regulations. To meet the deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted, for example:

in writing to the following address: ul. Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE
in electronic form via e-mail to the following address: candlewonderpl@gmail.com

8.2. The return of the Product - movable items (including movable items with digital elements) as part of the withdrawal from the contract should be made to the following address: ul. Czyżówka 14/1.3.2, 30-526 Kraków, poviat Kraków, commune Krakow, province MAŁOPOLSKIE

8.3. A sample withdrawal form is included in Annex 2 to the Consumer Rights Act and is additionally available in point. 13 of the Regulations. The consumer may use the template form, but this is not obligatory.

8.4. The deadline for withdrawal from the contract begins:

for a contract under which the Seller issues the Product, being obliged to transfer its ownership - from the consumer or a third party designated by him other than the carrier taking possession of the Product, and in the case of a contract that: (1) covers many Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part, or (2) involves regular delivery of Products for a specified period of time - from taking possession of the first Product;
for other contracts - from the date of conclusion of the contract.

8.5. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

8.6. Products – movable items, including movable items with digital elements:

The Seller is obliged to immediately, no later than 14 calendar days from the date of receipt of the consumer's declaration of withdrawal from the contract, return to the consumer all payments made by him, including the costs of delivering the Product - movable items, including movable items with digital elements (except additional costs resulting from the delivery method chosen by the consumer other than the cheapest standard delivery method available in the Online Store). The seller refunds the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of return that does not involve any costs for him. In the case of Products - movable items (including movable items with digital elements) - if the Seller has not offered to collect the Product from the consumer himself, he may withhold the refund of payments received from the consumer until he receives the Product back or the consumer provides proof of its return. , depending on which event occurs first.
In the case of Products - movable items (including movable items with digital elements) - the consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by the Seller to collect it. , unless the Seller has offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry.
The Consumer is responsible for reducing the value of the Product - a movable item (including a movable item with digital elements) - resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

8.7. Products – digital content or digital services:

In the event of withdrawal from the contract for the supply of the Product - digital content or digital service - from the date of receipt of the consumer's declaration of withdrawal from the contract, the Seller may not use content other than personal data provided or created by the consumer while using the Product - digital content or digital service - provided by the Seller, except for content that: (1) is only useful in connection with the digital content or digital service that was the subject of the contract; (2) concern only the consumer's activity when using digital content or digital service provided by the Seller; (3) has been combined by the trader with other data and cannot be separated from it or can only be separated with disproportionate efforts; (4) they were produced by the consumer together with other consumers who may continue to use them. Except for the cases referred to in points (1)-(3) above, the Seller, at the consumer's request, provides the consumer with content other than personal data that was provided or created by the consumer when using the digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further using the digital content or digital service, in particular by preventing the consumer from accessing the digital content or digital service or blocking the user account, which does not affect the consumer's rights referred to in the previous sentence. The Consumer has the right to recover digital content from the Seller free of charge, without any hindrance from the Seller, within a reasonable time and in a commonly used machine-readable format.
In the event of withdrawal from the contract for the supply of a Product - digital content or digital service, the consumer is obliged to stop using this digital content or digital service and making it available to third parties.

8.8. Possible costs related to the consumer's withdrawal from the contract, which the consumer is obliged to bear:

In the case of Products - movable items (including movable items with digital elements) - if the consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method available in the Online Store, the Seller is not obliged to refund the additional costs incurred by the consumer.
In the case of Products - movable items (including movable items with digital elements) - the consumer bears the direct costs of returning the Product.
In the case of a Product - service, the performance of which - at the express request of the consumer - began before the deadline for withdrawal from the contract, the consumer who exercises the right to withdraw from the contract after submitting such a request is obliged to pay for the services provided until the withdrawal from the contract. The payment amount is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the service provided.

8.9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts:

(1) for the provision of services for which the consumer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the consumer, who was informed before the commencement of the service that after the Seller has completed the service, he will lose the right to withdraw from the contract, and has accepted this is for your information; (2) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawal from the contract; (3) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - non-prefabricated, manufactured according to the consumer's specifications or serving to meet his individual needs; (4) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - which deteriorates quickly or has a short shelf life; (5) in which the subject of the service is a Product - a movable item (including a movable item with digital elements) - delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery ; (6) in which the subject of the provision are Products - movable items (including movable items with digital elements) - which, after delivery, due to their nature, are inseparably connected with other movable items, including movable items with digital elements; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the Sales Agreement, and whose delivery may take place only after 30 days and whose value depends on market fluctuations over which the Seller has no control; (8) in which the consumer expressly requested that the Seller come to him for urgent repair or maintenance; if the Seller additionally provides other services than those requested by the consumer, or delivers Products - movable items (including movable items with digital elements) - other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to for additional services or Products; (9) in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; (10) for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts; (11) concluded by public auction; (12) for the provision of accommodation services other than for residential purposes, transportation of goods, car rental, catering, services related to recreation, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; (13) for the supply of digital content not delivered on a tangible medium for which the consumer is obliged to pay the price, if the Seller commenced the provision with the express and prior consent of the consumer, who was informed before the commencement of the provision that after the Seller has completed the provision, he will lose the right to withdraw from the contract , and acknowledged it, and the Seller provided the consumer with the confirmation referred to in Art. 15 section 1 and 2 or art. 21 section 1 of the Consumer Rights Act; (14) for the provision of services for which the consumer is obliged to pay a price, in the case of which the consumer has expressly requested the Seller to come to him for repairs, and the service has already been fully performed with the express and prior consent of the consumer.

8/10. The consumer provisions contained in this point 8 of the Regulations apply to contracts concluded from January 1, 2021 also to the Service Recipient or the Customer who is a natural person concluding a contract directly related to his/her business activity, when the content of this contract shows that he/she does not have for this person of a professional nature, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

9. PROVISIONS APPLICABLE TO ENTREPRENEURS

9.1. This point 9 of the Regulations and all provisions contained therein are addressed to and therefore bind only the Customer or Service Recipient who is not a consumer, and from January 1, 2021 and for contracts concluded from that date also on a natural person concluding a contract directly related to its business. economic activity, when the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Registration and Information on Economic Activity.

9.2. The Seller has the right to withdraw from the Sales Agreement within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may occur without giving a reason and does not give rise to any claims on the part of the Customer against the Seller.

9.3. The Seller's liability under the warranty for the Product or lack of compliance of the Product with the Sales Agreement is excluded.

9.4. The Seller will respond to the complaint within 30 calendar days from the date of its receipt.

9.5. The Seller has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.6. The Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without indicating reasons by sending the Service User an appropriate statement.

9.7. The Service Provider/Seller's liability towards the Service Recipient/Customer, regardless of its legal basis, is limited - both as part of a single claim and for all claims in total - to the amount of the price paid and delivery costs under the Sales Agreement, but no more than up to the amount of one thousand zlotys. The amount limitation referred to in the previous sentence applies to all claims made by the Service Recipient/Customer against the Service Provider/Seller, including in the event of failure to conclude a Sales Agreement or unrelated to the Sales Agreement. The Service Provider/Seller is liable to the Service Recipient/Customer only for typical damages foreseeable at the time of conclusion of the contract and is not liable for lost profits. The seller is also not responsible for delays in shipment.

9.8. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

10. TERMS OF USE OF THE PRODUCT - DIGITAL CONTENT AND SERVICES

10.1. This point 10 of the Regulations sets out the default rules for using the Products - digital content and services available in the Online Store. These rules apply in the absence of individual terms of use for a given Product or to the extent not regulated by individual terms (e.g. in the case of a license granted by the manufacturer of a given Product, the manufacturer's license will apply).

10.2. The rights to the Product, including copyrights in the case of Products constituting a work within the meaning of Copyright Law, are vested in the Seller or other authorized third parties.

10.3. Pursuant to the concluded Sales Agreement, the Customer is entitled to use the Product in the manner and to the extent necessary to use it for the purposes specified in the Sales Agreement, and if they are not specified, for the purposes for which a Product of this type is usually used, taking into account applicable legal provisions. , technical standards or good practices.

10.4. The Customer may use the Product only for the Customer's own use, including as part of his business activity, unless the Sales Agreement provides otherwise. Subject to exceptions provided for by generally applicable provisions and different provisions of the Sales Agreement: (1) the Customer is not entitled to make the Product available to third parties; (2) The Customer is not authorized to use the Product for commercial purposes, including placing the Product on the market; (3) Customer is not entitled to transfer, sublicense or authorize others to use the Product; (4) The Customer is not entitled to copy, reproduce, modify, adapt, translate, decode, decompile, disassemble or otherwise attempt to interfere with the Product, unless it is necessary to ensure the correct use of the Product in accordance with the Sales Agreement.

10.5. The Customer may use the Product for the period specified in the Sales Agreement.

10.6. Access to the Product is granted by sending digital content or a link (URL address) enabling its reproduction to the e-mail address provided by the Customer when placing the Order.

11. PRODUCT OPINIONS

1.1. The Customer of the Online Store has the opportunity to voluntarily and free of charge submit an opinion regarding purchases made in the Online Store. The subject of an opinion may also be a rating, photo or review of a product purchased in the Online Store.,

1.2. After making purchases in the Online Store, the Seller sends an e-mail to the Customer with a request to submit an opinion and a link to the online form enabling its issuance - the online form allows you to answer the Seller's questions regarding the purchases, evaluate them, add your own description of the opinion and a photo. purchased product. If no opinion is issued after receiving the first invitation to leave an opinion, the Seller will resend the invitation.

1.3. An opinion can only be issued by a Customer who made a purchase in the Seller's Online Store.,

1.4. The opinions issued by the Customer are published by the Seller in the Online Store and on the TrustMate.io business card.

1.5.Issuing an opinion cannot be used by the Customer for illegal activities, in particular for activities constituting an act of unfair competition towards the Seller, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties.,

1.6. Opinions can only be issued for products actually purchased in the Seller's Online Store. It is prohibited to conclude fictitious/sham sales contracts for the purpose of issuing opinions. The author of the opinion cannot be the Seller himself or his employees, regardless of the basis of employment.,

1.7. An opinion expressed may be deleted by its author at any time.

12. FINAL PROVISIONS

12.1. Contracts concluded via the Online Store are concluded in Polish.

12.2. Changes to the Regulations:

The Service Provider reserves the right to make changes to these Regulations for important reasons, i.e.: changes in legal provisions; changes in payment or delivery methods or timing, becoming subject to a legal or regulatory obligation; changes in the scope or form of the Electronic Services provided; adding new Electronic Services; the need to counteract unforeseen and direct threats related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers against fraud, malware, spam, data breaches or other cybersecurity threats - to the extent that these changes affect the implementation of the provisions of these Regulations.
Notification of proposed changes is sent in advance at least 15 days before the date of entry into force of these changes, provided that the change may be introduced without observing the 15-day notice period if the Service Provider: (1) is subject to a legal or regulatory obligation pursuant to which is obliged to amend the Regulations in a way that makes it impossible for him to comply with the 15-day notice period; or (2) must, by way of exception, amend its Regulations to counteract an unforeseen and direct threat related to the protection of the Online Store, including Electronic Services and Service Recipients/Customers against fraud, malware, spam, data breaches or other cybersecurity threats. In the last two cases referred to in the previous sentence, changes are introduced with immediate effect, unless it is possible or necessary to apply a longer deadline for introducing changes, which is each time notified by the Service Provider.
In the case of continuous contracts (e.g. provision of Electronic Services - Account), the Service User has the right to terminate the contract with the Service Provider before the expiry of the notification period about the proposed changes. Such solution becomes effective within 15 days from the date of receipt of the notification. In the event of concluding a continuous contract, the amended Regulations are binding on the Service Recipient if he was properly notified about the changes in accordance with the notification period before their introduction and did not terminate the contract during this period. Additionally, at any time after receiving notification of changes, the Service User may accept the changes and thus waive the further duration of the notification period. In the event of concluding an agreement of a different nature than continuous agreements, changes to the Regulations will not in any way violate the rights acquired by the Service User before the date of entry into force of the changes to the Regulations, in particular, changes to the Regulations will not affect Orders already placed or submitted as well as concluded, implemented or performed orders. Sales Agreements.
If a change to the Regulations results in the introduction of any new fees or an increase in current fees, the consumer has the right to withdraw from the contract.

12.3. In matters not regulated in these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code; Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002, No. 144, item 1204, as amended); Consumer Rights Act; and other relevant provisions of generally applicable law.

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